Frequently Asked Questions

Nextbit Employee Nextbit Employee

Frequently Asked Questions

[ Edited ]

Return Policy

If you are unsatisfied with your Robin or any of the accessories for any reason, you have 30 days from the date of receipt of shipment to request a refund. We will issue you a full refund minus shipping and handling fees incurred in the return process.


Refunds will be processed and paid within 2 weeks of Nextbit’s receipt of the returned product. For additional details on the return policy, please check out


Robin and battery life

We kept your battery life in mind when designing Robin. In fact, by default, Robin will back up when you’re plugged into a power source and connected to Wi-Fi.


Robin is ready to make extra space when you need it, without using up additional battery life or data. You're free to change the Online Storage settings on your device depending on your needs.


Robin's availability in other countries

Robin is currently available to ship to the following countries:

Australia, Austria, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Malta, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, and US.


Here's a handy map of the above.


We’re working hard to make Robin more widely available - stay tuned!


Robin accessories

Yep! We have accessories. Loads of 'em.


From our online store, you can purchase cases, charging cables, screen protectors, Quick Chargers, and other Robin-related goodness.


Does Robin have a microSD slot?

Robin does not have a microSD slot. Why? Well, we believe the cloud is a much more viable solution for phone storage, for a couple of different reasons;


First, it's pretty common to lose or damage an SD card. And second, SD cards provide finite storage. We want your data to always be available to you and expand with your needs - hence the idea of cloud storage, or what we like to call Smart Storage.


Check out our related articles for more on smart storage.


Which mobile networks will support Robin?

Robin is unlocked, so if you have a nano SIM, then you’re good to go!


Of course, supported mobile networks vary by location, but Robin is fully compatible with the networks in most countries we ship to.


In the US, Nextbit phones work with T-Mobile & AT&T (GSM).


What's the warranty on the Robin?

Robin is protected under a one-year warranty that covers everything except physical damage.


Since Robin comes with an unlockable bootloader and open source drivers, you can load Cyanogen (or your other favorite ROM) and we’ll still cover the phone.

For additional information, please see: