Deleted App keeps returning greyed out

Rebel 2.8
10
9

Deleted App keeps returning greyed out

None of my apps were offloading until the recent update. Now that's all working fine except an app I had deleted keeps appearing on my phone. 

 

It's a stupid game - Air Tycoon online, it appears greyed out. I click on it and it says app not installed. I reinstall it from the google play store and redelete it. Then find it back on my phone greyed out again a couple of hours later.

 

It may be that the app has not fully deleted - leaving files on my phone that get offloaded, otherwise it's a bug.

 

Any help?

5 REPLIES
Nextbit Product Expert Nextbit Product Expert
969
571

Re: Deleted App keeps returning greyed out

Hey there!

Would you mind posting some screenshots of the app and a screenshot of how full etc your smart storage is along with the breakdown of what is filling.up the smart storage? Also maybe you smart storage version number (settings - smart storage - button top right - options - scroll down till you see version number) as these might make it easier for the team to reproduce the issue!

I'll also tag @Khang as he may be able to pass this info onto the team! Smiley Happy

Darragh
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Nextbit Employee Nextbit Employee
1326
1622

Re: Deleted App keeps returning greyed out

Yeah we'll need to know:

  • Smart Storage version
  • Screenshot of your memory taken up
  • Have you factory reset your device at all? 
  • You should be able to uninstall the shadow app before downloading again and then uninstalling

 

Regardless, I will forward to the team once I have more info.


#NextNow
Rebel 2.8
10
0

Re: Deleted App keeps returning greyed out

I have a kind of a similiar problem. I did a factory reset not long ago. And now there is a probelm with swiftkey app. When it was installed it had two icons, one normal and one greyed out. Uninstalling either one removes both. So I uninstalled it and installed again and thought that problem was gone. Now it seems that nextbit home is crashing once in a while and suddenly I have two icons of swiftkey again and the other is greyed out.

 

I have included screenshot of the icons and smart storage version.

Nextbit Product Expert Nextbit Product Expert
1336
674

Re: Deleted App keeps returning greyed out

@kauhuk Just wanted to asked:

  • Have you cleared your cache?
  • Have you cleared the smart storage cache?
  • Did you try logging out of smart storage, rebooting, logging back into smart storage?

Hopefully one of the above will solve the duplicate swiftkey icon issue? :x

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Rebel 2.8
10
9

Re: Deleted App keeps returning greyed out

The issue was solved with the last update.