09-30-2016 07:03 AM
Hi, I need assistance. When I connect my phone to my windows 10 computer I get an error message that states,"unknown USB device(device descriptor request failed). What does this mean.
10-02-2016 09:54 PM
Have you tried this hack yet?
I was also having problems getting my lovely robin to work with my Windows 10 pc, ( could not install the driver, error message saying: "....... music_android_usb.inf fail. element not found " )
So I tried right clicking on the driver, clicked on properties, clicked compatability tab, ticked the "Run this program in compatability mode for" with the option "previous versions of windows" (that was my only choice)
and the installation went through!
Hope this helps anyone else with the same error message!
10-06-2016 11:53 PM
For those of you who aren't still able to get this to work on Windows 10. Do the following -
1) Settings -> Update & Security -> Recovery -> Advanced Startup -> Restart Now -> Troubleshoot -> Startup Settings -> Disable Driver Signature Enforcement.
2) System will boot.
3) Navigate to C:\Program Files (x86)\Nextbit\Phone Nextbit USB Driver\Win64
4) Right Click the .inf file and click Install.
If it still does not work.
With the phone still connected.
Pull the drop down notifications menu -> USB Mode -> Picture Transfer -> wait 1 minute -> Pull the drop down notifications menu -> USB Mode -> File Transfer.
Congratulations your Robin now works fine.
10-08-2016 02:35 AM
10-10-2016 11:22 PM
@Sharvik have you tried using it even without installing the driver? Sometimes it just works without the driver
10-10-2016 11:55 PM
@Sharvik YAY! glad to hear that!
11-01-2016 11:51 PM
I have ordered a qualcom quick charge 2.0 adapter but it was showing slow charging even with that. Then i connected my nextbit robin to my laptop to transfer media but then again my robin just starts charging directly, but it worked perfectly fine few days ago. It does not ask anything in the pull down notification bar. Tried disabling USB debugging in developers menu also. selected MTP but still didn't worked for me. Even did a factory reset but again same thing robin starts charging when connected to PC but my PC does not detect it.
11-20-2016 05:10 PM
12-01-2016 01:10 PM